Chocolate Vanilla Creme Pop-Tarts were always my favorite, but a few months back I noticed they had become scarce at local grocery stores. After hopping from store to store for a while and meeting with only disappointment, my wife looked online and informed me that the product had been discontinued in January due to lackluster demand. So I sent a letter to Kellog's expressing my unhappiness and politely requesting that the product be brought back.
I received the following email in response:
Chocolate Vanilla Creme toaster pastries. Consumer satisfaction is
important to us, and your interest in our products is sincerely
We are sorry to tell you that this product is no longer marketed by our
company, since consumer demand simply does not warrant its continued
production. At this time, there are no plans to reintroduce this
product. We understand that some of our consumers, like yourself,
really enjoyed this product for years and we are sorry to disappoint
We know that it will be hard to replace this product, but may we
suggest another chocolate Pop-Tart product called Kellogg's® Pop-Tarts®
Frosted Cookies & Creme toaster pastries.
We appreciate your interest and loyalty to our brands and trust that we will continue to meet your needs for many years to come.
I guess this means the ball is in my court. I'm thinking of a one sentence reply:
I'll let you know how it plays.